Delivery and Returns

SHIPPING

All prices on the website include free standard shipping to mainland UK. Your Loxx Hair Extensions are shipped from our warehouses located in either London, UK. 

It usually takes between 1 and 2 business days to process your order. We dispatch Monday to Friday, excluding holidays. Please allow up to 2 business days for orders to be processed (if you order on Monday, your order should ship out on Tuesday or Wednesday).


INCORRECT ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please email us [email protected] as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.


Free Delivery

We offer free standard delivery on all orders to the UK. 


DOMESTIC SHIPPING

All of our items are sent via Royal Mail.

Delivery to all mainland UK addresses are free.  Packages are generally dispatched within 3-5 workings days. and should arrive with you 1-2 days after dispatch.

We offer a guaranteed next working day service for £7.95.

Next Working Day is only available for orders placed before 3pm Monday to Friday.

Orders placed before 3pm Friday will be delivered Monday, Orders after 3pm Friday will be delivered Tuesday.

We also offer a same day service (London-only) for £20.  Same day delivery is only available for  orders placed before midday Monday to Saturday.

If you require your order sooner than this, please get in touch with us via the contact page.


INTERNATIONAL SHIPPING

We are able to ship to internationally, Shipping fees will be calculated at checkout.

Estimated delivery time is 5-7 working days.


RETURNS POLICY

We hope that you love your new purchase! But if for any reason there is a problem with your order,  then please contact us at: [email protected] with your full name, email address, item code, description of the problem and whether you would like to return or exchange, and we will get back to you within 24 hours.

Under the Distance Selling Regulations, you have 14 days after purchase to return your item(s).

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer’s policies.


IMPORTANT STUFF

Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.